At barebells, we want you to be completely satisfied with your purchase. If you’re not happy with your sleeping pillow for any reason, our hassle-free return policy ensures a smooth process.

1. Eligibility for Returns & Refunds

✅ You may return your pillow within [X] days (e.g., 30, 60, or 100 nights) of delivery for a full refund or exchange.
✅ Conditions:

  • The product must be unused, in original packaging, and free of stains, odors, or damage.
  • Proof of purchase (order number/receipt) is required.

❌ Non-Returnable Items:

  • Opened or used pillows (for hygiene reasons, unless defective).
  • Final sale or clearance items (if applicable).

2. How to Initiate a Return

  1. Contact Us: Email hrtjzluahq@iubridge.com or log into your account to request a return.
  2. Provide Details: Include your order number, reason for return, and whether you prefer a refund or exchange.
  3. Wait for Approval: We’ll email you a return authorization (RMA) number and instructions.
  4. Ship It Back: Send the pillow to our return address (provided in the email) using a trackable shipping method.

3. Refund Process

  • Approved Returns: Refunds are processed within [X] business days after we receive the item.
  • Original Payment Method: The refund will be issued to your credit card, PayPal, or original payment source.
  • Shipping Costs: Return shipping is the customer’s responsibility unless the item is defective or incorrect (we cover the cost in these cases).

4. Exchanges

  • Need a different size, firmness, or model? We’ll happily send a replacement once your return is received.
  • Exchanges are subject to product availability.

5. Damaged or Defective Items

If your pillow arrives damaged or has a manufacturing defect:

  1. Notify Us Within [X] Days (e.g., 7 days) of delivery with photos/video proof.
  2. Fast Resolution: We’ll send a free replacement or issue a refund immediately.

6. Extended Trial Period (Optional for Sleep Brands)

💤 Love It or Return It Guarantee:
Try your pillow risk-free for [X] nights (e.g., 100 nights). If unsatisfied, return it for a full refund—no questions asked.

7. Contact Us

For return requests or questions:
 Email:hrtjzluahq@iubridge.com

Phone: +1 704-299-4053

Address：1261 Red Dog Road, NC, 28202,USA